Services the Department of Awarness & Customer Services
Receiving insurance complaints from the public and policyholders (individuals, companies and other entities) against insurance companies.
Settlement of disputes between insurance companies and policyholders.
Receiving inquiries on Unifies Moto Insurance Policy.
Receiving inquiries from ROP on Unified Moto Insurance Policy and the Executive Regulation of the Insurance Companies Law.
Receiving inquired from Consumer Protection Authority (Muscat, Sohar, Al Buraimi, Ibr, Nizwa, Salalh, Sur) on the Unified Moto Insurance Policy and the Executive Regulation of the Insurance Companies Law.
Receiving inquiries from insurance companies on Unified Moto Insurance Policy and the Executive Regulation of the Insurance Companies Law and certain decisions and circulars issued by CMA.
Seeking legal and technical opinion from the concerned persons within CMA for use in settlement of complaints.